Terms of Sale

Introduction

These Terms of Service govern your use of The Refinery website and the products and services provided by The Refinery.

By accessing this website, making a booking or purchasing products or services from The Refinery, you agree to be bound by these Terms of Service together with our Privacy Policy, Cookie Policy and any other policies referred to on this website.

We may update these Terms from time to time and any changes will be published on this page. Your continued use of our website following any such changes constitutes acceptance of those revised Terms.

Bookings and Cancellations

The Refinery takes great pride in the quality, professionalism and experience of our team.

A deposit may be required at the time of booking in order to secure your appointment.

Clients wishing to amend or cancel an appointment are kindly requested to provide a minimum of 24 hours’ notice. Appointments cancelled with less than 24 hours’ notice, or missed appointments, may be charged in full.

For laser treatments, a 50% deposit is required at the time of booking, with the remaining balance payable upon completion of the treatment.

To ensure you enjoy the full Refinery experience, we recommend arriving approximately 15 minutes before your appointment. This allows time to relax and enjoy refreshments before your service begins.

As a courtesy to all clients, we operate a punctual appointment schedule and late arrivals may result in a shortened treatment time or, where necessary, the appointment being rearranged.

Website Content

We make every effort to ensure that all information published on our website, including treatment descriptions, product information, pricing and imagery, is accurate and up to date.

However, errors may occasionally occur and The Refinery reserves the right to amend information, prices, services or availability without prior notice.

Product packaging, sizes and treatment details may vary from time to time.

Availability of the Website

Whilst we endeavour to ensure that our website remains available and functions correctly at all times, we do not guarantee uninterrupted access and accept no liability for temporary interruptions or technical issues beyond our reasonable control.

Links to Third-Party Websites

Our website may contain links to third-party websites or services for your convenience.

The Refinery has no control over the content or operation of these websites and accepts no responsibility for any loss or damage arising from their use. We recommend reviewing the terms and privacy policies of any third-party websites you choose to visit.

Privacy

Your privacy is important to us.

Please refer to our Privacy Policy and Cookie Policy for details of how we collect, process and protect your personal information.

Intellectual Property

All content contained within this website, including text, images, logos, graphics, videos, branding and design elements, is the property of The Refinery or its licensors and is protected by copyright and intellectual property laws.

You may view, download and print material from this website for your personal and non-commercial use only.

No content from this website may be reproduced, distributed, modified or used for commercial purposes without the prior written consent of The Refinery.

Limitation of Liability

To the fullest extent permitted by law, The Refinery shall not be liable for any indirect, incidental or consequential loss arising from the use of this website or the purchase of products or services through it.

Nothing within these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability which cannot lawfully be excluded under English law.

Security and Misuse

You must not knowingly introduce viruses, malware or any other harmful material to our website or attempt to gain unauthorised access to our systems.

Any such activity may constitute a criminal offence under the Computer Misuse Act 1990 and will be reported to the relevant authorities.

Complaints

If you have any concerns regarding a product, service or any aspect of your experience with The Refinery, please contact us at:

We will endeavour to resolve any concerns promptly and fairly.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Service, please contact us:

The Refinery
18 Grosvenor Street
Mayfair
London
W1K 4QQ
United Kingdom

Email:

Last updated: July 2026